Privacy Policy
Returnables is committed to protecting your privacy. This policy explains how we collect, use and store your personal data when you visit our website, contact us, or make a purchase.
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What Information We Collect
We may collect the following information:
• Name, email address and contact details
• Billing and delivery addresses
• Order and payment information
• Communications sent via contact forms or chat
• Website usage data (via cookies and analytics)
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How We Use Your Information
We use your information to:
• Process and fulfil orders
• Respond to enquiries and customer service requests
• Provide access to our services
• Improve our website and user experience
• Send marketing communications (where consent has been given)
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Marketing Emails
If you opt in, we may send you updates about products, offers or news from Returnables.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
We will never sell your data to third parties.
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Cookies & Tracking
Our website uses cookies to:
• Enable essential site functionality
• Improve performance and usability
• Analyse traffic and usage patterns
You can manage cookie preferences through your browser settings.
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Chat Widgets & Contact Forms
When you use our chat widget or contact forms, we collect the information you provide so we can respond to your enquiry.
Conversations may be stored for training and service improvement purposes.
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Data Sharing
We only share data with trusted third parties where necessary, including:
• Payment processors
• Delivery partners
• Website and hosting providers
• Email marketing platforms (where consent is given)
All third parties are required to handle your data securely and in line with UK GDPR.
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Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access.
Data is only kept for as long as necessary for the purposes outlined in this policy.
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Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing
• Lodge a complaint with the Information Commissioner’s Office (ICO)
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Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
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Contact Us
If you have any questions about this policy or how we use your data, please contact:
Email: hello@returnables.co.uk